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FAQs


Halloween

What are the Trick-or-Treat hours for Mason?
Trick-or-Treat is traditionally from 6 p.m. to 8 p.m. on October 31.

Street lamps

Who is responsible for burned out street lamps?
Streetlights in the city may be maintained and owned by the city, by Duke Energy, or by a homeowners' association. To report a burned out or damaged light, please call the Public Works Department at 513-229-8580. They will notify the owner.

Benefits/residency

If I have a Mason mailing address and/or attend Mason Schools, why am I not entitled to some of the benefits that Mason offers?
Many people with a Mason mailing address do not live within the city limits. Parts of Deerfield Township have a Mason mailing address and may also be in the Mason School District, but they are outside the city limits. The earnings taxes paid by Mason residents help pay for many benefits that are not available to non-residents.

Property taxes

Whom do I call about my property taxes?
Billing and administration of property taxes is handled through the Warren County Auditor's Office. They can be contacted by calling Warren County offices at 513-695-1300.

Volunteer opportunities

Are there any opportunities for volunteering at the city?
There are plenty of opportunities to volunteer! The needs change over time, so check our Volunteer Opportunities page to see if something matches your interests.

Waste/trash collection/yard waste

How do I dispose of a large item such as a stove, hot water tank, or refrigerator?
Large items will be picked up by Rumpke. Refrigerators must have the freon removed by a certified technician and must have a Refrigerant Recovery Statement attached. (Click here to find the form.) Please call Mason Utility Customer Service at 513-229-8533 to schedule a special pickup time for large items.

What is the difference between yard waste, brush pickup, and what can be left for trash pickup?
Yard waste is grass clippings, leaves, weeds, and other garden debris. Brush is tree and shrub trimmings. Some items do not qualify as either yard waste or material for the city's chipping program. Fencing, pallets, and decking materials should be disposed of in your normal garbage pickup. Dirt, rocks, mulch, hay, straw, lumber, and landscape timbers are not considered yard waste and should also be included in your regular garbage pickup.

How do I dispose of yard waste?
Yard waste should be composted whenever possible, to help keep waste disposal costs down. If that is not possible, yard waste may be disposed of as part of your normal waste pickup, either bagged separately or placed in with other trash. Tree stumps will be picked up if they are broken into pieces 50 pounds or less and are free of mud. No yard waste sticker is required.

Note: If you have yard waste stickers and would like a refund for them, you may return them to the Mason Municipal Center before May 5, 2006. Due to the effectiveness of the city's leaf collection and brush chipping programs, the yard waste sticker program was eliminated in 2006. If you have questions, please call Mason Utility Customer Service at 513-229-8533.

Post office

How do I reach the Mason Post Office?
Dial 513-398-8209. Most post offices are listed in the phone directory in the business section of the white pages, under Post Offices & Zip Code Information.

Library

What is the number for the library?
513-398-2711. The library number can be found in the white pages under Mason Public Library.

License bureau

How do I call the License Bureau?
Dial 513-398-8928. This number can be found in your yellow pages phone directory under License Services.

Unkept property

Whom do I call about a property overgrown with grass and weeds?
Please take down the address of the property and then contact the Engineering and Building Department at 513-229-8520.

Whom do I call about a property that has a lot of unsightly trash or has unhealthy conditions?
Please call the Warren County Health Department at (513) 695-1000. Have the address of the property available when you call.

Power outages

Who can help when my electric power is out?
Electricity for the City of Mason is provided by Duke Energy. All outages can be reported by calling Duke Energy at 513-651-4182.

Schools

I need information about the schools, such as how to register my child, the latch key program, or bus information.
Contact the Mason City Schools Administration offices at 513-398-0474. The schools are separate from city and are overseen by different sets of elected officials.

Road closings

How can I find out if there are any road closings in Mason?
For the current status of road projects in Mason, including detours, call the City of Mason Detour Hotline at 513-229-8502.

Council agendas and meetings

How can I find out the agenda for the upcoming Council meeting?
The agenda is posted on the City Calendar before a meeting.

When does City Council meet?
Mason City Council meets at 7:00 p.m. on the 2nd and 4th Monday of each month. Meetings are held in the Council Chambers at the Mason Municipal Center.

Animal pests

I have squirrels in my house. Who can I call?
Please call a private exterminator. City and county officials cannot enter private property to remove animals.

 

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